How fast is delivery?
Immediate. The key appears in your account panel the moment payment clears — usually under ten seconds for cards, up to a few minutes for crypto while the network confirms.
Nothing is queued or manually processed, so time of day makes no difference.
Where do I find what I bought?
Sign in, open your account panel from the navbar, and go to Keys. Every active licence is listed there with its key, device usage and renewal date.
Keys stay masked until you press Copy, so nobody reads one over your shoulder.
Can I get an invoice?
Yes. Every line in Orders has an invoice link. It includes tax details and works for business expense claims.
How many devices can I use one key on?
It is listed on each product page and shown as a usage bar in your account panel. Most licences cover between one and three devices.
Going over the limit locks the key rather than charging you — reset it and carry on.
I reinstalled Windows and my key stopped working
A fresh install changes the hardware fingerprint, so the licence no longer recognises the machine. Press Reset HWID on that key in your account panel and activate again.
Resets are limited per licence period to stop key sharing. Run out and support will add one if the reason is genuine.
Do licences renew automatically?
Yes, on the date shown next to each key. Turn renewal reminders on in Settings and you get an email a week before.
Cancel any time before that date and nothing further is taken. Access runs to the end of the period you already paid for.
What can I pay with?
Cards, PayPal, and major cryptocurrencies. Card and PayPal payments confirm instantly; crypto waits for one network confirmation.
Can I get a refund?
Two cases, both in the terms: the product does not work as described and support cannot fix it within 72 hours, or the key was never revealed and you ask within 14 days.
Buying the wrong product by mistake is not covered — digital keys cannot be returned once seen. Ask us first if you are unsure which one you need.
Are prices inclusive of tax?
Yes. The figure on the product page is what you pay, with tax already applied for your region.
Should I turn on two-factor authentication?
If you hold active licences or store a payment method, yes. It is the only protection that still works after a password leak.
Open Settings in your account panel, press Enable, scan the code with Google Authenticator, Authy or 1Password, and save the recovery codes somewhere that is not your phone.
I lost my phone and my recovery codes
Write to support from the email address on the account. You will be asked to confirm a recent order — the order number and the last four digits of the payment method are enough.
Recovery takes up to 48 hours. The wait is deliberate: a faster path would be a way in for someone else.
Can I change the email on my account?
Yes, from Settings. Both the old and new address get a confirmation link, and licences move across untouched.