Operations / 01

All systems operational

Live figures for delivery, licence validation and the storefront. Updated every 30 seconds.

Last checked just now 90-day uptime 99.94%
Components
Key delivery
41 ms
Licence validation
28 ms
Payments
186 ms
Storefront
62 ms
Account panel
54 ms
Last 90 days
Operational Degraded
11 May09 Aug
Thirty-day summary
99.97%
Uptime
8.4s
Median delivery
1
Incidents
14m
Total downtime
Incident history
Payment confirmations delayed
28 Jul · resolved in 14m

A card processor upstream queued confirmations, so keys were issued late for roughly a quarter of orders in that window. Nothing was lost and no order needed replacing. We now fall back to a second processor after 30 seconds of silence.

Scheduled maintenance
12 Jul · completed

Licence database moved to faster storage. Validation stayed up throughout; the account panel was read-only for six minutes.

HWID reset queue backlog
03 Jun · resolved in 41m

Resets submitted during a traffic spike took up to forty minutes to apply instead of seconds. The queue now scales with load rather than running at a fixed size.

Reporting a problem

If something is broken and this page says otherwise, tell us — that gap is itself the bug. Write to CYPHRsupport@proton.me with your order number.