A card processor upstream queued confirmations, so keys were issued late for roughly a quarter of orders in that window. Nothing was lost and no order needed replacing. We now fall back to a second processor after 30 seconds of silence.
Components
Key delivery
41 ms
Licence validation
28 ms
Payments
186 ms
Storefront
62 ms
Account panel
54 ms
Last 90 days
Operational
Degraded
11 May09 Aug
Thirty-day summary
99.97%
Uptime
8.4s
Median delivery
1
Incidents
14m
Total downtime
Incident history
Payment confirmations delayed
28 Jul · resolved in 14m
Scheduled maintenance
12 Jul · completed
Licence database moved to faster storage. Validation stayed up throughout; the account panel was read-only for six minutes.
HWID reset queue backlog
03 Jun · resolved in 41m
Resets submitted during a traffic spike took up to forty minutes to apply instead of seconds. The queue now scales with load rather than running at a fixed size.
Reporting a problem
If something is broken and this page says otherwise, tell us — that gap is itself the bug. Write to CYPHRsupport@proton.me with your order number.